Privacy Policy

Your Privacy Matters

Last updated: October 8, 2025

Secure

Your data is encrypted and protected

Transparent

We're clear about what we collect

Your Control

You own and control your data

Introduction

Areneva Technologies (OPC) Private Limited ("Areneva," "we," "us," or "our") operates Forms by Areneva ("the Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service. By using Forms by Areneva, you agree to the collection and use of information in accordance with this policy.

Information We Collect

1. Information You Provide

  • Account Information: Name, email address, password, organization name, and billing details when you register
  • Form Content: Any data you include in forms you create, including questions, settings, and branding
  • Form Submissions: Data submitted by respondents to your forms, including text, files, images, and payment information
  • Support Communications: Information you provide when contacting customer support

2. Information We Collect Automatically

  • Usage Data: Pages visited, features used, time spent, and interaction patterns
  • Device Information: IP address, browser type, operating system, device identifiers
  • Location Data: General location based on IP address (not precise geolocation)
  • Cookies and Tracking: We use cookies to maintain sessions and analyze usage patterns

3. Information from Third Parties

  • Payment Processors: Transaction details from Razorpay for billing purposes
  • Authentication Providers: If you use OAuth sign-in (Google, Microsoft, etc.)
  • Analytics Services: Aggregated usage statistics from analytics tools

How We Use Your Information

✓

Provide and Maintain the Service: Process form submissions, store data, enable features

✓

Improve and Optimize: Analyze usage patterns to enhance features and user experience

✓

Communicate with You: Send service updates, security alerts, and support responses

✓

Process Payments: Handle billing, subscriptions, and transactions

✓

Ensure Security: Detect and prevent fraud, abuse, and security threats

✓

Comply with Legal Obligations: Meet regulatory and legal requirements

Data Sharing and Disclosure

We do not sell your personal information. We may share your information only in the following circumstances:

Service Providers

Third-party vendors who assist with hosting, analytics, payment processing, and customer support (e.g., Vercel, Neon, Razorpay)

Integrations You Enable

If you connect third-party services (CRM, marketing tools) via webhooks, data flows according to your configuration

Legal Requirements

When required by law, court order, or government request

Business Transfers

In connection with a merger, acquisition, or sale of assets, with continued protection of your data

Data Security

We implement industry-standard security measures to protect your data:

  • Encryption: Data encrypted in transit (HTTPS/TLS) and at rest
  • Access Controls: Role-based access and authentication mechanisms
  • Secure Infrastructure: Hosted on secure cloud providers with regular security audits
  • Regular Backups: Automated backups to prevent data loss
  • Monitoring: Continuous monitoring for security threats and anomalies

While we strive to protect your data, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.

Your Rights and Choices

Access and Update

Access and modify your account information through your dashboard

Data Portability

Export your form data and submissions in CSV format

Delete Your Data

Request account deletion by contacting support@areneva.com. We will delete your data within 30 days, except where retention is required by law

Opt-Out of Marketing

Unsubscribe from marketing emails via the link in any promotional email

Cookie Management

Control cookies through your browser settings. Note that disabling cookies may affect functionality

Data Retention

We retain your data for as long as your account is active or as needed to provide services. Form submissions are retained according to your plan's data retention period (e.g., 6 months for Basic, 12 months for Advanced). After account deletion, data is removed within 30 days, except where required by law for tax, legal, or accounting purposes.

International Data Transfers

Areneva is based in India. Your information may be transferred to and maintained on servers located outside your country of residence. By using our Service, you consent to the transfer of your information to India and other countries where our service providers operate.

Children's Privacy

Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or a prominent notice on our Service. Your continued use after changes constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or how we handle your data, please contact us:

Email: privacy@areneva.com

Address: Areneva Technologies (OPC) Private Limited, Katra, Jammu & Kashmir, India